Complaint or Inquiry Submission

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An inquiry or complaint can be made by email, letter, telephone or in person. Complaint forms are available at the Police Department, the City Manager’s Office or online click here for form. Any police supervisor may accept an initial inquiry or complaint. If the inquiry or complaint is specifically about the performance of a member of the Davis Police Department, you should ask to speak to that employee’s immediate supervisor. If that supervisor is not available, you may ask for the on-duty Watch Commander by calling (530) 747-5400. 

            If your inquiry or complaint appears to be based on a misunderstanding or lack of knowledge of acceptable or desired conduct, or the application of Departmental policies and procedures, the supervisor may offer an explanation and attempt to resolve the situation informally. If you are not satisfied with an explanation of acceptable and desirable conduct, or the procedures used, a formal complaint may be filed and it will be referred to the office of the Police Chief.

To file a formal complaint, please be prepared to provide: your name; the date, time and location of the event; the names of Department personnel involved (if known); and the name, address and telephone number of any witnesses.

FORMAL INVESTIGATION PROCEDURE

   If you file a formal complaint it will be thoroughly investigated by an assigned supervisor or be referred to the Alternative Conflict Resolution Pilot Program. The investigation will usually include a review of all applicable reports, examination of any evidence, and interviews with all parties and witnesses. A simple inquiry might take several days to complete, while a complex complaint might take two or three months to investigate and review.

            The office of the Police Chief reviews every complaint.  If it is determined that an employee violated department policies, appropriate corrective action is taken. The Department review will also include looking for ways to improve policies, procedures, training, and service.

Findings

You will receive written notification of the findings of your complaint. Possible Findings include:

1. Sustained-the investigation disclosed sufficient evidence to substantiate the allegation or wrong doing.

2. Not Sustained- The investigation failed to disclose sufficient evidence to prove or disprove the complaint.

3. Unfounded- The investigation has determined that the act(s) complained of did not occur.

4. Exonerated- The act complained did occur, but the investigation revealed the act was lawful, justified, and in compliance with regulations.

5. Correctable, but Not Misconduct- The investigation failed to disclose sufficient evidence to meet the burden of proof to sustain the allegations of misconduct, however the matter warrants further employee training or review.

6. Alternative Conflict resolution- The complaint is resolved in accordance with the ACR Pilot Program.  

If the investigation results in a sustained finding, the Department will determine whether the employee will be disciplined or receive additional training. Discipline may include: reprimand, suspension, or even termination for serious cases. State law does not allow the release of the specific action taken against a public safety employee. 

Although we cannot guarantee you will be satisfied with the results of the investigation, we do guarantee that your complaint will be investigated fairly and thoroughly.

justiceALTERNATIVE CONFLICT RESOLUTION

In lieu of conducting a formal investigation, certain types of complaints, generally involving allegations of rude conduct or bias profiling, may be referred to the ACR program, if the parties are willing. The ACR Program is an informal, confidential mediation process based on two restorative practices: circle processes and non-violent communication. Through the ACR Program, community members with a specific complaint about an interaction with a Davis Police employee(s), and the involved Davis Police employee(s) meet in a face-to-face, restorative process with the assistance of a team of two trained Circle Co-Keepers, who are members of the Davis Community.

The ACR Program allows the participants of the interaction giving rise to the complaint to safely explore, understand, and/or mutually resolve issues, with the objective of healing the conflict. This may result in agreement, or an agreement to disagree. Participants are not required to reach a formal resolution. The expectation however, is that by “coming together in a good way,” the relationship between the participants will be restored.  More information regarding the ACR Program click here.

 

Complaint or Inquiry Brochure click here