The Davis Police Dispatch Division is comprised of 12 full-time employees. Dispatchers work 12 hour shifts, just as patrol does. The Dispatch Center is open for business 24 hours a day, 7 days a week, 365 days a year, with a minimum staffing of 2 on each shift. As the first line for help, Dispatchers are often called "the true first responders"
Public Safety Dispatchers are responsible for answering all 9-1-1 phone calls, and Police and Fire emergency lines, determining the type of assistance needed and sending emergency personnel to police, fire and medical emergencies. Dispatchers also answer the police business lines as a backup for the Police Records Division, "ring-down" lines which link the Communications Center to each Fire Station, UC Davis Police Department, and callboxes which have a direct connection to the elevator in the parking structure at First and F Streets and the Putah Creek Bicycle Tunnel. After regular business hours, Dispatchers answer incoming emergency and non-emergency lines, as well as City of Davis emergency calls for Parks & General Services and Public Works Departments. Dispatch also pages out SWAT, Hostage Negotiators, and Police and Fire Investigators for special duty when incidents necessitate additional resources.
Dispatchers are responsible for all radio communications for both Police and Fire responding to emergency, non-emergency, and routine radio traffic. They also coordinate communications with allied agencies within Yolo, Solano, and Sacramento agencies when aid is requested.
Davis PD Dispatchers are also expected to complete various kinds of paperwork processing. As Officers take reports of stolen vehicles, property, missing persons, etc., Dispatchers are responsible for entering this data into the Department of Justice and National Crime Information Systems, as well as entering towed/impounded vehicles, private property/reposessed vehicles, and restraining orders issued from the courts into various databases. Internally, Dispatchers process the Mail Out Report Forms (MORF's) offered to citizens for non-emergency crime reports, create shift and media bulletins, and send administrative notifications.
The Davis Police Records Division is often seen as the information center for the Department, as Records Specialists provide a wide range of information both to Department employees as well as the public. The Records Division is open Monday through Thursday, and every other Friday from 9am – 5:30 pm. The Records Division is staffed with 1 Records Supervisor, and 4 full time Police Records Specialists. Specialists are responsible for answering non-emergency telephone calls, assisting the public at the front counter of the police department, reviewing and disseminating reports to the public and outside law enforcement agencies and preparing arrest reports for the District Attorney’s Office. Additionally, our Specialists data enter and route all traffic and criminal citations, process warrants issued by the court, and complete background checks for outside agencies. Additional duties include providing parking permits to the public, processing various City permits, and numerous other tasks that keep the department operating smoothly.