The City’s Water Meter Upgrade Project is a step toward a more modernized water metering system that will help us all as a community to better manage our water resources. The upgrades will include exchanging the current water meters for new meters with Advanced Metering Infrastructure (AMI). AMI uses a low-powered communication device that’s added to your new water meter to transmit hourly water usage information over a secure network approximately four times per day. The Water Meter Upgrade Project is anticipated to begin in early 2018.
The City’s Water Meter Upgrade Project is Capitol Improvement Project #8187: Network Radio - Read Water Meters. Project Staff Reports to City Council: November 15, 2016 and November 18, 2014.
Access to your water usage information. After your new AMI meter is installed, you have the option to register for the City’s new online water use portal, AquaHawk, to find out your water usage on a daily and hourly basis.
Reduction of water loss. Water leaks on the homeowner's side of the water meter can be identified and repaired more quickly by the homeowner.
Save money. Knowing your daily and hourly consumption history enables you to better understand and make informed decisions about your household water use and associated water bill.
Water Alerts. Set-up leak and other usage alerts so that they are automatically sent to you when continuous water flow is identified, which is often indicative of a water leak. This can save money and prevent property damage that often results when leaks run undetected.
The City's new customer water use portal, AquaHawk, is anticipated to be available for registration in Spring/Summer 2018. The customer water use portal is included with your water service. You will be able to use AquaHawk to monitor your hourly water usage and set and receive usage alerts.
Single-family residential customers will still have access to their monthly water use information on the WaterInsight portal until the AquaHawk portal is live.
What to Expect
Your new AMI meter will be installed by Professional Meters, Inc., (PMI), the installation vendor working on behalf of the City, or by City employees. The installer will have identification that shows he or she is a representative of PMI or the City. You do not need to be home if your water meter is outside and accessible.
One to two months prior to installation, letters will be sent to all mailing and physical addresses of water meters to be replaced.
One to two weeks prior to installation, a post card will be mailed to the physical address of the meter to let you know that the contractor will be in your area to install your new water meter.
Appointments will be scheduled for customers on an as-needed basis. This includes appointments for customers who have meters that are inaccessible to the installer. Please contact PMI at (866) 965-0657 to schedule an appointment.
How You Can Help
Let family members or tenants know about the upcoming installation and provide safe access to the water meter, generally located in your driveway or near the sidewalk, by:
Clearing any obstructions from around the water meter, including trimming plants or bushes;
Unlocking any gates that would block installer access;
Securing pets away from the water meter.
Day of Installation
On the day of installation, the installer will visit your meter box and exchange your current water meter for a new automated meter. The installation takes about 30 minutes to complete, during which the water will be shut off for about 15 minutes. When the work is complete, the installer will leave a door hanger which explains the procedure that took place, communicates any further action(s) needed by the customer if a meter was unable to be exchanged and provides instructions for flushing the water line prior to use.
A new meter box lid may be installed.
Pre and post installation photographs will be taken.
After installation of the AMI meter, you may still see the meter installation vendor or City employees in the area conducting quality assurance audits on the installations performed in your neighborhood.
Once your AMI meter is installed, your water usage will be read and transmitted via a secure radio transmission on an hourly basis instead of the current manual monthly meter reads.
The City is committed to minimizing impacts and keeping you informed about the project. Below are resources and additional information regarding the construction associated with the Water Meter Upgrade Project:
To receive project alerts, sign up for:
Nextdoor, a City partnered neighborhood communication tool that is designed to engage residents and enhance communication in neighborhoods.