City Services Payment Frequently Asked Questions

Tags: faq
  • Where can I make Online City Services Payments?

    You can make payments here: Online City Services Payments

  • Where is my Account Number or PIN Number?

    Your account number and PIN number are located at the bottom of the City Services bill you received in the mail (see image below). These numbers must be entered exactly as shown on your bill. You must include all dashes and leading zeros. If you have already changed your PIN, the PIN will not show up on the City Services bill.

    City Services Bill Description

  • How do I change my PIN?

    You may not change your PIN until after you have activated your account. Once your account is activated, you will be able to change your PIN at any time by choosing the "Edit Account" option on the left side of the screen. PINs must be at least 3 characters long, and no more than 10 characters long.

  • I forgot my PIN?

    If you have forgotten your PIN visit this webpage: Forgot Password Page and enter your city services account number. Your PIN number will be e-mailed to you.

  • Why do I need an email account?

    For security reasons when your account is first used we will verify your password by sending you a confirmation email.

  • After I activated my account, I never received a confirmation e-mail.

    If you have a bulk mail folder, or any other kind of spam filter, your e-mail software may have delivered our message to these folders or your trash folder.
    You may have made an error in entering your email address. Please check your account to confirm you entered the email address correctly.

  • After signing in with my Account Number & PIN I am returned to the log-in page.

    You must enable and accept cookies in your web browser. If cookies are not enabled you will not be able to login to our City Services Payment system.

  • What are the City Services rates?

  • The Davis Auto Pay

    Auto Pay, is a function that can pay your City Services bill regularly and on time with the use of credit, debit cards or ACH bank drafting. 

    6 steps To enroll

    1. Click Auto Pay in the left-had column
    2. Click Enroll in the left-hand column
    3. To pay with a checking or savings account, select ACH
    4. For credit or debit card payments, select CC
    5. Enter your account information
    6. Click Continue to review your information and register. 

    Please note:  Auto Pay will not begin immediately.  Continue to pay your utility bills until you receive a billing that lets you know your account will be drafted or your credit card will be charged.  This generally will take at least one billing cycle. 

  • What credit cards can I use?

    Visa or MasterCard

  • Can I use my debit card?

    Yes, if your debit card has the Visa or MasterCard logo.

  • When will my card be charged?

    In most cases your credit card will be charged on the date of the transaction. Occasionally the charge may appear on the next business day.

  • When will the payment be posted with the City?

    Your payment will be applied as soon as you've submitted your payment on our website.

  • Will I get a receipt?

    You may print the transaction confirmation screen if you wish. In addition, on the "On Demand Payment" screen, you may put a check mark in the boxes to indicate you wish to have an e-mail notification of transactions on your account.

  • What other City Services can I pay for online?

    You can pay for City Services bill at the Online City Services Page, you may also pay for Parking Tickets at the Parking Tickets Online Payments Page as well as register and pay for classes and activities offered by our Parks and Community Services Department at the Online Class Registration Page.

  • Is the Payment website secure?

    Yes, the payment website uses 2048-Bit RSA SSL encryption, communication with webpages are encrypted before being transmitted over the internet. The online payment website is secured by a VeriSign SSL certificate.

  • Are there any web browser requirements?

    To use our Online City Services or Parking Ticket Payments you must enable cookies. You must also use a web browser that supports 128 bit encryption. The Online City Services or Parking Ticket Payment web site is designed for use by either Internet Explorer or FireFox. If you do not have either of these browsers you may continue but you may experience difficulties. These difficulties could range from minor page display issues to an inability for the site to function at all.

  • Who do I contact if I have questions regarding my payment?

    Should you have questions regarding charges to your account or if you feel you have made a payment in error and wish to inquire about a refund, please contact the Finance Department at 530-757-5651.

  • What do I do if I have a problem?

    If you have a question that is not answered in the FAQ, email C2G@cityofdavis.org for City Services bill payments, ParkingTickets@cityofdavis.org for Parking Ticket payments or call 530-757-5651

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