City of Davis

The City of Davis Parks & Community Services Department implements a number of policies related to registration for our classes and programs.  If you have any questions about these policies, please call at our office at (530) 757-5626, or send email to registration@cityofdavis.org

Satisfaction Guaranteed!

If you attend the first day of class and are not fully satisfied, come to the Parks & Community Services office no later than 24 hours after the first class and fill out a Satisfaction Guaranteed Form.  A full refund will then be issued.  Sorry, we cannot issue refunds to those who do not attend one full class or program.  This satisfaction guarantee does not apply to trips, special events, adult sports leagues, horseback riding, horse/golf camps, backpacking trips, birthday parties, swim passes, one day specialty camps, or other similar programs.
 

Inclusive Recreation

We are happy to work with those who have special needs to ensure equal access to our recreation programs.  We are proud to offer both inclusive and separate recreational activities to ensure that community members have choices while in search of these goals.
 
Assistance is available to persons with disabilities.  Please give us three weeks notice to contact you and make appropriate arrangements. We will try our best to accommodate you if you contact us later, but we cannot guarantee we will be able to meet your needs.
 
For more information, please visit the Alternative & Inclusive Recreation page.
 

Dropping a Class & Refunds

If you change your mind about a attending a class, please contact us immediately. Your class fee will be refunded based on the following policy:

• 95% refund if a refund is requested 13 or more business days prior to the start of the class or program.
• 75% refund if a refund is requested 7 to 12 business days prior to the start of the class or program.
• 50% refund if a refund is requested 2 to 6 business days prior to the start of the class or program.
• No refunds will be given less than one full business day prior to the class starting date. (If a class begins on a Monday, the refund request must be received by Thursday).
• Refunds for cash or check registrations will be refunded by the City of Davis via check in 2 to 3 weeks. Refunds for credit card transactions will be credited back to the card used.

If you must drop a class due to a serious illness or injury, please contact us immediately.  Prorated refunds may be given after a program has begun if written medical verification (from your primary physician) is received for injury or illness.  A prorated refund will be based on the number of days left in the class upon receipt of your written medical verification in our office.  If we receive the written medical verification after the end of the class, no refund will be given.

We are not able to offer refunds for adult sports leagues, swim passes, or other selected programs.

Transfers

Customers who wish to transfer from one program to another with openings may do so up to 7 business days in advance of the class or program starting. Transfers requested 1 to 6 business days prior to the class or program starting will be charged 25% of the cost of the class.
 

Waiting Lists

Once a class is full, we start a waiting list.  If we are unable to place you in your first, second, or third choice class, you will be added to the waiting list for your first choice class.  You cannot be on a waiting list and enrolled in a class of the same type for the same period of time.
 

Aquatics Program Registration

Participants in Seahorse, Turtle, Tadpole, and Private Lessons may register for two sessions at a time.  Limits are set because demand is higher than the number of classes we can offer and limiting the number of sessions each child can take allows us to accommodate more families.
 
Participants in Guppy, Stingray, Swordfish, Dolphin, Shark, and Killer Whale may only register for as many classes as they desire.  These classes are offered during all time slots. On the first day of lessons, children will be evaluated to confirm their swimming ability and placed into a class appropriate for their skill level.
 
For more information, please visit the Aquatics Program pages.
 

Late Pick Up

Attention Parents:  We enforce a late pick up policy in all of our recreation programs.  Parents who are late to pick up their children after the program is over will be charged the following amounts:

• 1 - 5 minutes late:  no charge
• 6 - 15 minutes late:  $5.00
• 16 - 30 minutes late:  $15.00
• 31 minutes to 1 hour late:  $25.00
• After 1 hour late:  $50.00, and the Police Department will be notified, if parents have not already contacted program staff.

Behavior

It is our goal to provide safe, positive and fun experiences for all participants in our programs. In order to achieve this goal, participants are expected to:

• Be respectful of the feelings and properties of others.
• Not interfere with the learning of other participants.
• Follow instructions and rules as stated by the instructor or leader.
• Not verbally or physically harm another person or property.
• Use appropriate language.

Consequences for misbehavior will reflect the severity of incident. We will use a progression of discipline:   Warning;  Time Out;  Phone call to the parent/guardian;  Removal of the child for the day or temporary suspension from program;  Dismissal from program.  No refund will be given if a participant is dismissed from a program.
 

Non-Resident Fees

Within School District:
$6.00 additional per person per class will be added to the class fee for non-Davis residents who live within the Davis Joint Unified School District boundaries. You’re a non-resident within the School District if you live in El Macero, the older part of Willowbank, the Binning Tract near the golf course, on-campus UC Davis Housing, Cactus Corner area, and Royal Oaks Mobile Home Park.
 
Outside School District:
$12.00 additional per person per class will be added to the class fee.
 

Cancellation

We have the right to cancel a class or program due to low enrollment or unexpected problems. We’ll notify you as soon as possible and send you a full refund.
 

Photographs and Video Recording

City staff may photograph or videotape you and/or your children. The City may use these photographs or videotapes to promote City programs and classes. All photos and videotapes will remain the property of the City of Davis.
 

If you have further questions about our policies, please call the Parks & Community Services Department at (530) 757-5626 or send email to registration@cityofdavis.org