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Set Usage Alerts

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AquaHawk buttonCustomize Alert Settings

Set-up personalized text or e-mail notifications based on water consumption or projected water use charges.  AquaHawk does not send automatic alerts; to receive usage alerts user-defined thresholds must be set. Set thresholds to be notified if there is continuous water use indicating a potential leak on your property so that leaks can be found and repairs can be made more quickly. Water use data is transmitted to the customer water use portal 4 times per day so there is an approximately 6 hour lag time in data transmissions and the availability of those readings. This also affects the timing of alerts you will receive.

Set Automatic Alerts

  • Sign in to your account on the City of Davis AquaHawk page.
  • Click the blue My Thresholds button in the middle of your home page to open your alert options.
  • Choose the types of alerts that you would like to set and click Apply.

thresholds_without water use

View more information on the AquaHawk Help Site.

Set an Estimated Bill Alert Threshold

  • To specify an amount you don't want the water charges on your bill to exceed, enter a dollar value for your Estimated Bill Alert Threshold.
  • Click the Current box if you want to be notified when the water charges on your bill have exceeded your threshold.
  • Click the Projected box if you want to be notified when your estimated water use charges will exceed your threshold by the end of the water use period.
  • Click Apply to save.

Tip: Choose an alert that is higher than the typical water charges on your monthly utility bill.

Set a Water Use Alert Threshold

  • To specify an amount you don't want the water usage on your bill to exceed, enter an amount of water (in gallons) for your Water Use Alert Threshold.
  • Click the Current box if you want to be notified when your water usage has exceeded your threshold.
  • Click the Projected box if you want to when your estimated water usage will exceed your threshold by the end of the water use period.
  • Click Apply to save.

Tips:

  • Monitor your account and your typical daily usage for 2 weeks before setting thresholds to have a better idea of appropriate thresholds for your individual property.
  • Choose an amount of water (in gallons) that is higher than your typical water consumption on your monthly utility bill.

You may wish to change the usage thresholds by season with water usage typically being lower in the winter compared to the summer. The units on your utility bill show usage in hundred cubic feet (CCF). 1 CCF = 748 gallons. Average single-family residential use in winter 2017-2018 (Nov. - Feb.) was 8 CCF. Average single-family residential summer use for 2017 (May - August) was 17 CCF.  A tool for general information on how much water your household uses is the Alliance for Water Efficiency Home Water Works Calculator

Set a Usage Alert

  • Click on the Advanced Water Use Thresholds settings link in the My Thresholds box.
  • There are multiple options in this box. Alerts can be sent if water use in gallons exceeds a user set amount of water in 1 hour, 1 day, 1 week or 1 month.
  • The last row in the box allows you to set an amount of water in gallons per hour for a specified amount of time. Water running continuously over longer periods of time, particularly throughout the night, can be a sign of a leak. Setting this alert for continuous water use over a period of 24 hours is highly recommended.  
  • Click Apply to save.

Threshold

View more information on the AquaHawk Help Site.

Customize alert settings with AquaHawk (PDF)

AquaHawk Frequently Asked Questions

Using AquaHawk to Assist in Finding Leaks

Summer Irrigation Reminders & Using AquaHawk to Check for Continuous Water Use