- (530) 757-5686
- (530) 758-4738 FAX
- Office Address
1717 5th St. Davis CA 95616
AquaHawk is the City of Davis’ new customer water use portal. With AquaHawk you may View Your Hourly Water Consumption, Manage Your Water Usage and Customize Alert Settings. If you had previously been registered for the WaterSmart portal, you will need a new registration to access the AquaHawk portal.
The account holder who receives the monthly utility bill from the City may choose to provide access to others (tenants, landscapers, etc.) to view the water usage for the account. Each user may set-up his/her own login with AquaHawk but will need permission from the account owner and the account information to complete the registration process. The water use portal is not connected to the individual water meters, and cannot turn on or off water service, or retain information other than the residential water use data. For properties in El Macero, you will need your account number from the Yolo County CSA to complete the registration process. Please contact the Yolo County CSA Administrative Support Team at YoloCSA@yolocounty.org or (530) 666-8153.
Water use data is transmitted to the AquaHawk customer water portal 4 times per day. There is an approximately 6 hour lag time in data transmissions and the availability of those readings in the portal. Historic usage is shown in monthly increments, if you click on the hourly or daily usage for the historic reads you will see water usage averaged out over that time period because only monthly reads are available.
Please note that during the month of the meter change-out at your property, the usage shown may only reflect the portion of the month which has hourly water use data and therefore may not match your total billed consumption for that month. The correct total consumption is recorded in the City's billing system.
Properties with newly installed meters, particularly those in East and South Davis may see time periods with no hourly reads and averaged or accumulated reads when the data is transmitted. Customer accounts without regular hourly reads are being monitored and read monthly by the Public Works water crew. These customer utility bills will not be impacted, however customers may wish to wait until regular hourly reads are available on the account before setting automatic alerts.
The ability to Set a Usage Alert is one of the primary benefits of the water user portal. Setting alerts to be notified of continuous water usage over a 24-hour time period or less is recommended. If there is an interruption in the readings for your meter, customer set automatic alerts may not be sent during those time periods, please continue to monitor your monthly utility bill.
Click Add to finish the setup.
|View Your Hourly Water Consumption||Manage Your Water Usage||Customize Alert Settings|