What is AquaHawk? 

AquaHawk is the City of Davis’ customer water use portal. With AquaHawk you may View Your Hourly Water Consumption, Manage Your Water Usage and Customize Alert Settings.

Already registered for AquaHawk? Login Here!

AquaHawk Usage Alert Notifications 

As an enhancement to the city's customer water use portal, AquaHawk now includes usage alert notifications to registered customers. AquaHawk support staff monitor and review alerts daily and send notifications, as needed, to customers when the AquaHawk algorithms detect unusual water usage patterns. These alerts will be sent along with any user-defined threshold alerts for registered customers. The alerts are a courtesy to our customers to inform them of unusual water usage prior to receiving their utility bill. The alerts may not catch all unusual water usage for a property and continuous water usage will not trigger an alert until it reaches above 10 gallons/hour.

This addition is in response to feedback from our water customers that they would like to receive alert notifications after registering for the service. Prior to the usage alert notifications, city staff had been manually sending out e-notifications (e-mail, text or robocall) through the portal on a weekly basis.

Customers are responsible for all water usage on their property, whether alerted through the AquaHawk portal or not. Additional usage alerts, called “My Thresholds” in AquaHawk, can be set by water customers for their individual properties to be aware of issues of concern for their particular property or to trigger an alert at a lower level of continuous water use. Learn more about setting usage alerts in the PDF on Customizing Alert Settings in AquaHawk.

Register for AquaHawk

1. Go to the City of Davis AquaHawk page.
2. Click the Register button.
3. Fill in your personal contact information. The information does not have to match the contact information on your utility bill. Alerts will be sent to your preferred contact method.
4. Click the Register button to complete registration.
5. After a few minutes, you will receive an e-mail confirmation with your login information.
6. You will then be redirected to the City of Davis AquaHawk portal page where you can sign in.
7. If this is the first time signing in, the Add Account box pops up. Enter the Account number, Account Name and Service Address listed on your utility bill. If your account number contains leading zeros and is not being accepted during the registration process, remove the leading zeros and try again. If your account number is still not accepted, please contact Public Works Utilities and Operations staff at (530) 757-5686 or SaveWater@CityofDavis.org.

Click Add to finish the setup.

Watch a video of the registration process

City of Davis AquaHawk registration instructions (PDF)

Registration Details 

The account holder who receives the monthly utility bill from the City may choose to provide access to others (tenants, landscapers, etc.) to view the water usage for the account. Each user may set-up his/her own login with AquaHawk but will need permission from the account owner and the account information to complete the registration process. The water use portal is not connected to the individual water meters, and cannot turn on or off water service, or retain information other than the residential water use data. For properties in El Macero, you will need your account number from the Yolo County CSA to complete the registration process. Please contact the Yolo County CSA Administrative Support Team at YoloCSA@yolocounty.org or (530) 666-8153.

How Does AquaHawk work?

Water use data is transmitted to the AquaHawk customer water portal 4 times per day. There is an approximately 6 hour lag time in data transmissions and the availability of those readings in the portal. Historic usage is shown in monthly increments, if you click on the hourly or daily usage for the historic reads you will see water usage averaged out over that time period because only monthly reads are available.

The ability to Set a Usage Alert is one of the primary benefits of the water user portal. Setting alerts to be notified of continuous water usage over a 24-hour time period or less is recommended.  If there is an interruption in the readings for your meter, customer set automatic alerts may not be sent during those time periods, please continue to monitor your monthly utility bill.

For water customers with multiple meters on a property or multiple accounts to manage, you can view all of your accounts and/or meters under one main account registration in AquaHawk. See Working with Multiple Accounts and Meters for information on registering multiple accounts, switching between multiple meters and/or accounts, or removing an account.

If you are not receiving regular reads through AquaHawk, please check that your water meter box is accessible and not buried under dirt, rock or other debris and not covered by shrubs or other plants. Your water meter has an antenna that sends hourly water use readings. If it’s buried under rock or dirt, the meter cannot send readouts and our crews will need to come and uncover your meter box. If our crews need to access your water meter to get a reading or check the meter and it is not accessible, they may need to trim hedges, remove dirt or rock, etc. in order to access the meter box. City Municipal Code 39.02.070

AquaHawk Flyer

AquaHawk Frequently Asked Questions

AquaHawk Information Session Presentation

Using AquaHawk to Assist in Finding Leaks

Summer Irrigation Reminders & Using AquaHawk to Check for Continuous Water Use