Frequently Asked Questions

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General Water Questions

Where does our water come from?

How is the water treated?

What type of water am I receiving at my home?

What is the water pressure delivered to my home?

How hard is my water? Do I need a water softener?

What is in my drinking water?

Does the City add fluoride to the water?

How can I have my water tested?

For answers to the above general water questions, view the General Water FAQs (PDF).

Changes in Water Quality

My water has an unpleasant taste and/or odor, what should I do?

How can I remove the chlorine in my water?

I’ve noticed that my water is discolored, what do I do?

How do I get rid of discolored/brown water?

I have noticed a black or pink slime on my plumbing fixtures/sink/shower/toilet/etc.

I have noticed that my water appears blue, what is going on?

I have noticed that my water appears yellow, what is going on?

For answers to the above questions regarding changes in water quality, view the Changes in Water Quality FAQs (PDF).

PFAS in Water

What are PFAS?

How are PFAS getting into the drinking water?

Has the City sampled for PFAS in the water?

I looked at the 2022 Water Quality Report, why wasn't PFOA and PFOS (or PFAS) mentioned?

When is the next time the City will sample for PFAS in the water?

What is the new PFAS drinking water regulation?

If PFAS are detected in the drinking water, what will the City do?

How can I remove PFAS in my water?

For answers to the above questions on PFAS in Water, view the PFAS in Water FAQs (PDF).