Davis Community Transit

Mailing Address:
Davis Community Transit
23 Russell Blvd.
Davis CA 95616

Information & Reservations: 530-747-8240

Phone Hours: 8:00 a.m. – 5:00 p.m. Daily

Download the Davis Community Transit Rider's Guide

Download the Transporte Comunitario de Davis Guía del Cliente

Who May Use This Service?

• Customers who qualify under the Americans with Disabilities Act (ADA) of 1990
• Disabled customers may be accompanied by a personal attendant at no extra charge when required.
• One unregistered companion may accompany a certified customer, and must pay the 1-way fare.

How to Apply

• Call our office at 530-747-8240 to speak with the Paratransit Coordinator.
• Email the Paratransit Coordinator to request an application.
• The application may be mailed to you or you may begin it over the phone.
• Incomplete applications will not be processed.
• Customers must re-certify every 3 years.
• Visitors may contact the Paratransit Coordinator to inquire about visitor status eligibility.

Making Ride Reservations

• Call our office 1 to 14 days in advance of your appointment. Same-day rides are only given if time and space permit at a premium fare of $4.50 one way.
• Please call before 5:00 p.m. for rides the following day.
  Rides are not prioritized by destination or type of appointment.

* Please note the same-day ride fare will be $6.00 one way.

Pick-ups & Drop-offs

• Davis Community Transit is an origin to destination service. The driver can help you on and off the bus, but will not enter your home, doctor’s offices, etc.
• We may schedule your pick up time up to 60 minutes prior to the time you desire to be at your final drop-off location.
• There is a '20 minute window’ around your pick-up time. You must be ready 10 minutes before and after your scheduled time.
• Once the bus arrives, it will wait at least three minutes but no longer than five minutes for the customer to com out ready to board the bus.
• Rides may be coordinated with other Yolo County transit services.

Return Trips

• You must call the office to get a ride home when you are ready.
• Wait times can vary depending on how busy it is when you call and where the vehicles are located.
• Round trip rides are scheduled after 5pm on weekdays and all day on weekends and holidays.

Cancellations & No-shows

• You must cancel at least 30 minutes prior to your scheduled pick-up time.
• If the customer is not boarding the bus after it has waited three minutes, the bus may leave and the customer will be issued a no-show.
• A pattern of no-shows or late cancellations can result in suspension of service.

Safety Rules

• Seat belts must be worn at all times.
• You will be dropped off and picked up where it is safe and accessible.
• We are not an ambulance or cab service. Drivers are not equipped to provide medical care.
• Your ride will be shared with other customers.
• No eating, drinking, or smoking on the bus.
• Violent, disruptive, or illegal conduct will not be tolerated.

Service Area

• Davis Community Transit provides service in the city limits of Davis within one mile of active*, regular service fixed route bus lines.
  • * When fixed route services are reduced, DCT's service area is also reduced.

Fares

• Regular fares are $3.00 each way, and Premium fares are $4.50 each way.
• Same day fares is $6.00 total each way.
• Multi-ride ticket cards are available for $15.00, $30.00 and $60.00. 
• Tickets may be purchased aboard the Davis Community Transit vehicles and may only be used on Davis Community Transit.
• Exact change only – rides will not be provided without payment of fare.
• Drivers do not carry change. Checks should be made to: "City of Davis"

How Does Someone Make a Request for Reasonable Accommodations Related to the ADA?

In accordance with the requirements of the Americans with Disabilities Act of 1990 ("ADA"), DCT will not discriminate against individuals with disabilities in its services, programs, or activities.  DCT will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to participate in all of its programs, services, and activities.  Anyone who requires a modification of policies or procedures to participate in a program, service, or activity of DCT, should contact:
Davis Community Transit
23 Russell Blvd.
Davis, CA 95616
530-747-8240

Note that the ADA does not require DCT or any other transit system to take any action that would fundamentally alter the nature of its program or services, or impose an undue financial or administrative burden.  Complaints that a program, service, or activity of DCT is not accessible to persons with disabilities may be submitted via form, email, phone or mail to the Paratransit Supervisor.

Complaint Form

Questions and comments about this service may be directed to the following:
Linda Alemania
Paratransit Supervisor
Davis Community Transit
23 Russell Blvd.
Davis, CA 95616
530-747-8240
530-757-5666 TDD

Appealing the Paratransit Eligibility Status

To appeal the eligibility decision, please submit a dated and signed letter including the following information: name, address, telephone number, and statement of your intent to appeal. Your request for an appeal must be received within sixty (60) calendar days after the date of the certification notice.

This letter may be mailed or delivered to:

Administrative Hearing Officer
RE: Davis Community Transit
23 Russell Blvd., Suite 5
Davis, CA 95616

You will be contacted to schedule an appeal hearing and must be available to attend the hearing at a mutually agreed upon date.

Paratransit service will not be provided while the Appeals decision is pending. If the decision takes longer than thirty (30) days after completing the appeals process, paratransit service will be provided until a decision to deny the appeal is issued. You will be notified in writing of the Appeals Panel’s decision. The decision of the Appeals Panel is final.

Click on the Appeal process in SPANISH for translation.

Click on the Appeal process in CHINESE for translation.

Filing a Title VI/Discrimination Complaint

The City of Davis is committed to ensuring that no person shall, on the grounds of race, color, ethnicity, citizenship, national origin, religion, gender identity, gender expression, actual or perceived sexual orientation, age, or ability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity operated by Davis Community Transit. If you believe you have been subjected to discrimination under this Non-Discrimination Policy including discrimination under Title VI, you may file a complaint.

For more information on our Title VI/Non-Discrimination Program, click on the Title VI Civil Right notice and Complaint Procedures link below or contact the Davis Community Transit Supervisor by email at DD@cityofdavis.org, call 530-747-8240, or mail us at Davis Community Transit, ATTN: DCT Supervisor, 23 Russell Blvd., Davis, CA 95616.

Title VI/Discrimination Complaint Form-English

Title VI/Discrimination Complaint Form-Spanish

Title VI/Discrimination Complaint Form-Chinese

Title VI Civil Rights Notice and Complaint Procedures - English

Davis Community Transit Policy on Customer Comments

All rider comments, both positive and negative, will be considered by Davis Community Transit (DCT). Customers may send their comments to the DCT office by mail, email, or phone. Comments can be directed to:
 
Davis Community Transit
23 Russell Blvd.
Davis, CA 95616 
530-747-8240

Email:  DDispatch@cityofdavis.org 

Every complaint will be investigated and responded to within 14 calendar days of receipt. Complaint resolution will be in writing unless declined by the customer in a phone call. Resolution of urgent complaints will occur within five calendar days.  
 
When filing a customer complaint, riders are encouraged to provide: The rider’s name, address and telephone number; Date and time of the incident; and, Details of the incident.  
 
Rider confidentiality will be protected upon a customer’s request when investigating and resolving complaints. Anonymous service complaints, however, cannot be responded to.  

Spanish version

Chinese version

Other Transportation Options in Yolo County

General Transit Information:
Sacramento Area Transit Information: Transit and transportation information for the greater Sacramento Area.
Bay Area Transit Information: Transit and transportation information for the greater San Francisco Bay Area.
Caltrans QuickMap: Statewide traffic information from the California Department of Transportation.

Bus Services:
YoloBus (800-371-2877): Provides route service and special charters between Davis, Woodland, West Sacramento and Sacramento. YoloBus provides connecting services to Sacramento, the Sacramento International Airport, Vacaville, Vallejo, and Fairfield. Learn more about Yolobus Special ADA transit service.
Unitrans (530-752-2877): Scheduled fixed route service for points within Davis. Seniors may pick up a free pass at the Davis Senior Center. Here is the link to purchase Unitrans tickets https://unitrans.ucdavis.edu/fares/buy-ticket-online/ 
Sacramento Regional Transit (916-321-2877): Scheduled fixed route bus and light rail service in the greater Sacramento area.
Fairfield/Suisun Transit (707-422-2877): Scheduled fixed route bus service between Davis/UC Davis and various points in Solano County.

Rail Service:
Amtrak California (800-872-7245): Intercity rail service within California. Jointly operated by Amtrak and the California Department of Transportation.

Are you interested in working at DCT?

Davis Community Transit is currently recruiting Drivers and Dispatchers. DCT services operate 365 days a year; flexible schedule availability to work evenings, weekends, and holidays (bonus pay). Knowledge of safe driving procedures and the ability to interact with a wide variety of people are key components of this position. Click here for more information or to apply online.