The City of Davis, as a recipient of Federal Transit Administration funds, is committed to providing quality transit service to all customers and follows all federal non-discrimination rules and regulations, including Title VI of the Civil Rights Act, the Americans with Disabilities Act, and Equal Employment Opportunity program.

For more information and how to file a complaint, see below. You can also contact the Davis Community Transit Supervisor by email at D@cityofdavis.org, call 530-747-8240, or mail us at Davis Community Transit, ATTN: DCT Supervisor, 23 Russell Blvd., Davis, CA 95616. See this brochure for more details on your civil rights from the United States Department of Justice. For information on protections against national origin discrimination (both English and non-English materials), please visit the U.S. Department of Justice web site. For information on protections against national origin discrimination (both English and non-English materials), please visit the U.S. Department of Justice web site.

City of Davis/Unitrans Title VI Program and Language Assistance Plan

Filing a Title VI/Discrimination Complaint

The City of Davis is committed to ensuring that no person shall, on the grounds of race, color, ethnicity, citizenship, national origin, religion, gender identity, gender expression, actual or perceived sexual orientation, age, or ability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity operated by Davis Community Transit. If you believe you have been subjected to discrimination under this Non-Discrimination Policy including discrimination under Title VI, you may file a complaint.

Title VI/Discrimination Complaint Form-English

Title VI/Discrimination Complaint Form-Spanish

Title VI/Discrimination Complaint Form-Chinese

Complaint Assistance: DCT staff will assist with writing a complaint if the complainant is unable to do so or needs language assistance.

Discrimination/Title VI Complaint Resolution Process

All complaints alleging discrimination including those under Title VI based on race, color, or national origin in a service or benefit provided by the DCT will be given to the Paratransit Supervisor and will be filed in DCT’s Title VI Complaint folder.

The Paratransit Supervisor will review the complaint and will provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English.

The Paratransit Supervisor will investigate a formal complaint within ten (10) working days of receiving the complaint. In instances where additional information is needed for assessment or investigation of the complaint, DCT staff will contact the complainant in writing within fifteen (15) working days of receiving the complaint. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint.

Based upon all of the information received, the Paratransit Supervisor will investigate and prepare a recommendation for review by Assistant Director, Parks & Community Services. The Assistant Director, Parks & Community Services will determine if the complaint may be administratively closed, or if a written response is needed. If a written response is needed, the Paratransit Supervisor will send the response to the complainant and advise the complainant of his/her right to file a complaint externally.

The complainant also will be advised of his/her right to appeal the response to federal and state authorities as appropriate. DCT will make its best efforts to respond to a discrimination complaint including a Title VI complaint within thirty (30) working days of its receipt of such a complaint, unless a complaint is filed with DCT and an external entity simultaneously as noted previously.

How will I be notified of the outcome?

The Paratransit Supervisor will send a written response to the complainant on the decision and advise the complainant of his or her right to file a complaint externally. DCT will make its best efforts to respond to discrimination complaints including Title VI complaints within thirty (30) working days of its receipt of such complaints.

In addition to DCT’s complaint process, a complainant may file a Title VI/Discrimination complaint with the:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590